Shipping & Delivery
At PAWABY, we want your shopping experience to be simple, clear and stress-free. Below you’ll find everything you need to know about how we process and deliver your order.
Order Processing
Once your order has been successfully placed, our team will begin preparing it for dispatch.
Estimated Processing Time: 1–3 business days
Processing time covers the time needed to prepare and dispatch your order. During particularly busy periods, processing may occasionally take a little longer.
Delivery Time
After your order has been processed and dispatched, delivery typically takes:
Estimated Delivery Time: 5–7 business days
Please remember that delivery times are estimates rather than guaranteed dates. Actual delivery times can occasionally vary due to courier delays, public holidays, peak shopping periods or circumstances outside our control.
Your Estimated Total Time
From placing your order to receiving it, you should generally allow approximately:
6–10 business days
This is based on our estimated processing and delivery times.
Order Confirmation
After placing your order, you’ll receive an order confirmation by email.
Please check that your delivery details are correct. If you notice an error, contact us as soon as possible at:
We’ll do our best to help, although we may not be able to change the delivery details once your order has been processed or dispatched.
Order Tracking
Once your order has been dispatched, tracking information may be provided where available.
If tracking is available for your order, please allow some time for the tracking information to update after dispatch.
If you have concerns about your delivery, our customer support team is here to help.
Delivery Delays
Although we work hard to get your order to you within the estimated timeframe, occasional delays can happen.
Delays may be caused by:
- Courier or postal service delays
- Public holidays
- Busy seasonal periods
- Incorrect or incomplete delivery information
- Weather or other unforeseen circumstances
- Circumstances outside our control
If your order has not arrived within the expected timeframe, please contact us at contact@pawaby.co.uk and include your order number.
We’ll look into it and help you with the next steps.
Delivery Address
Please make sure your delivery address is accurate and complete when placing your order.
PAWABY cannot be responsible for delays or delivery issues caused by incorrect or incomplete information provided at checkout.
If you realise that your address is incorrect after placing your order, please contact us as soon as possible.
Missing or Damaged Orders
If your parcel arrives damaged or you believe your order is missing, please contact our customer support team as soon as possible.
Please include your order number and, where appropriate, photographs of any visible damage so we can investigate the issue and assist you.
Email: contact@pawaby.co.uk
Need Help With Your Delivery?
Our customer support team is happy to help with questions about your order or delivery.
Email: contact@pawaby.co.uk
Phone: +44 7848 462757
PAWABY
128 City Road
London
EC1V 2NX
United Kingdom
We aim to provide helpful and friendly support and will do our best to resolve your enquiry as quickly as possible.
Important Delivery Information
The delivery timeframes shown above are estimated timeframes and are not guaranteed delivery dates.
By placing an order with PAWABY, you acknowledge that delivery may occasionally take longer due to circumstances outside our reasonable control.
For information about returning an item or requesting a refund, please see our Returns & Refunds Policy.
PAWABY — Thoughtful accessories for happier pets.
