Terms & Conditions
Welcome to PAWABY. These Terms & Conditions explain the rules that apply when you use our website or purchase products from us.
By using our website, you agree to comply with these terms. Please read them carefully before placing an order.
1. About PAWABY
PAWABY is a pet accessories business serving customers in the United Kingdom.
Business address:
128 City Road
London
EC1V 2NX
United Kingdom
Email: contact@pawaby.co.uk
Phone: +44 7848 462757
2. Using Our Website
You agree to use our website lawfully and responsibly.
You must not:
- Use our website for fraudulent or unlawful purposes
- Attempt to interfere with the security or operation of our website
- Access areas or information that you are not authorised to access
- Introduce malicious software or harmful code
- Copy or misuse our content without permission
We reserve the right to restrict or suspend access where we reasonably believe our website is being misused.
3. Product Information
We make reasonable efforts to ensure that product descriptions, photographs, specifications and other information on our website are accurate and up to date.
However, colours and appearance may vary slightly depending on your device or screen settings.
We reserve the right to correct errors, update product information or change product availability where necessary.
4. Product Availability
All products are subject to availability.
If an item becomes unavailable after you have placed an order, we will contact you and, where appropriate, provide a suitable solution such as a refund.
5. Prices
All prices displayed on our website are shown in the currency stated at checkout.
We reserve the right to change prices from time to time.
A price change will not affect an order that we have already accepted, except where there has been an obvious pricing or technical error.
6. Placing an Order
When you place an order, you are making an offer to purchase the selected products.
After submitting your order, you will normally receive an order confirmation by email.
An order confirmation does not necessarily mean that your order has been accepted.
We reserve the right to refuse or cancel an order where reasonably necessary, including where:
- A product is unavailable
- There is an obvious pricing or product information error
- We suspect fraudulent or unauthorised activity
- We are unable to fulfil the order
If we cancel an order after payment has been taken, we will arrange an appropriate refund.
7. Payment
Payment must be successfully authorised before an order can be processed.
Payments may be handled by third-party payment providers. Your payment information may therefore be subject to the provider's own terms and privacy policy.
8. Shipping & Delivery
Our estimated processing time is:
1–3 business days
Our estimated delivery time is:
5–7 business days
These are estimates and are not guaranteed delivery dates.
Delivery may occasionally take longer due to circumstances outside our reasonable control, including courier delays, public holidays, peak periods, weather or other unforeseen circumstances.
Please see our Shipping & Delivery page for further information.
9. Returns & Refunds
Our returns and refunds are subject to our Returns & Refunds Policy and applicable UK consumer law.
Nothing in our policies is intended to remove or limit your statutory consumer rights.
10. Faulty or Incorrect Products
If you receive an item that is faulty, damaged or incorrect, please contact us as soon as possible.
Depending on the circumstances and your legal rights, we may provide an appropriate remedy such as a replacement, repair or refund.
11. Intellectual Property
Unless otherwise stated, content on the PAWABY website, including text, graphics, logos, images, designs and other materials, belongs to PAWABY or our relevant licensors.
You must not reproduce, modify, distribute, publish or commercially exploit our content without appropriate permission.
12. Website Availability
We aim to keep our website available and functioning properly, but we cannot guarantee uninterrupted access.
We may occasionally need to suspend, modify or update parts of the website for maintenance, security or other operational reasons.
13. Third-Party Services and Links
Our website may use or link to third-party services.
Third-party services may have their own terms and privacy policies, and we are not responsible for their independent practices.
14. Limitation of Liability
Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful.
This includes liability that cannot legally be excluded or limited under applicable UK law.
Subject to the above, PAWABY will not be responsible for losses that are not reasonably foreseeable or that are outside our reasonable control.
15. Events Outside Our Control
We will not be responsible for delays or failures caused by circumstances beyond our reasonable control.
These may include natural events, severe weather, transport disruption, courier delays, strikes, government actions, technical failures or other events that could not reasonably have been prevented.
16. Changes to These Terms
We may update these Terms & Conditions from time to time.
The latest version will be published on this page, together with the date it was last updated.
17. Governing Law
These Terms & Conditions are governed by the laws applicable in the United Kingdom, subject to any mandatory consumer protections that apply to you.
If you are a UK consumer, nothing in these terms affects your statutory rights.
18. Contact Us
If you have questions about these Terms & Conditions, please contact us.
PAWABY
128 City Road
London
EC1V 2NX
United Kingdom
Email: contact@pawaby.co.uk
Phone: +44 7848 462757
